Contacting PayingTooMuch

We understand that some customers need extra support due to health, disability, finances, or life events. If you do, we're here to help.

By phone: 03330 606 854

Travel Insurance Sales

Monday to Friday 8:30am to 6pm

Saturday 9am to 5.30pm and Sundays - closed

Travel Insurance Customer Services

Monday to Friday 8:30am to 6pm

Travel Insurance Claims Please refer to your policy document or click here.

Written complaints should be addressed to:

PayingTooMuch Complaints Manager Britannia House 3-5 Rushmills Business Park Bedford Road Northampton NN4 7YB By telephone: 03330 606 854

We are a firm that sell products online and are required to inform you of the availability of the online dispute resolution (ODR) platform to assist you if we are unable to resolve your complaint, this facility will direct you to the alternative disputes resolution (ADR) provider for the firm who in this case is the Financial Ombudsman Service (FOS) and you may therefore wish to contact them directly. More details are available here

Our complaints process

If you're not happy with the service you've received and would like to make a complaint, please get in touch with us. Make sure you include your policy / quote number, as well as your contact details so we can respond to you as soon as possible. Your complaint will be dealt with by our complaints team who will acknowledge your complaint in writing within 5 days. They'll also share a final response with you within 8 weeks.

If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the Financial Ombudsman Service. You'll have 6 months to contact the FOS following your complaint.

If your complaint relates to how we have handled your personal data and you are unhappy with the outcome it may then be referred to the Information Commissioners Office (ICO) www.ico.org.uk/make-a-complaint